What if my piece arrives damaged?

We appreciate every object and treat them as our own. The gallery takes extra care to make sure your items will arrive safely. In the rare case that the item you purchased arrives damaged please retain all packing materials and all pieces of the object. Call the gallery immediately and we will begin working with the shipping company to handle the insurance and refund as soon as possible. Items that are "lost" in shipping can take up to a month before the shipping companies will consider them truly "lost" and at that point we will be able to handle the insurance and refund. Please note we have an excellent track record with our shipping and problems do not occur often, if ever.